Kingdom Casino Privacy And Data Protection

How We Handle Your Data At Casino Kingdom

When you register with us we collect your mobile number, email address, username, password and real legal name. This information lets us open and secure your account and is the baseline data set required before any deposit or withdrawal is processed.

Verification Documents

If your lifetime deposits pass £2,000, you request a withdrawal, or our systems flag suspicious activity, we ask for a government-issued photo ID, a selfie holding that same ID, and a bank statement or utility bill issued within the last three months. These documents confirm you are the account holder and the funding source matches your identity. We usually complete this review within 48 hours.

Account, transaction and communication records are kept for 5 years as part of our compliance obligations. Suspicious activity may be reported in line with our anti-money-laundering framework, and we expect a reply within 30 days if we ask you to explain a transaction, otherwise the account may be closed.

What Your Data Is Used For

We use the information we collect for a limited set of purposes tied directly to running your account and meeting our legal duties.

• Opening and securing your account, including optional two-factor authentication and password recovery via the sign-in page
• Verifying identity before releasing a withdrawal, in line with the limits described on our payment methods page
• Preventing multiple or linked accounts registered from the same device, address, wallet or card
• Blocking VPN or proxy use, which can lead to forfeited balances
• Resolving complaints, where back-office data is treated as final evidence for casino game disputes
• Reporting activity under our anti-money-laundering obligations when required

Your Rights Over Your Account Data

You can review your full transaction history at any time from your account, and you can request a cool-down of 1 to 48 hours, or set deposit, bet and loss limits running from 24 hours to one week. These limits can be lowered but not raised while a period is active.

Self-exclusion is handled by email only; requests made through live chat are not processed. A self-exclusion period lasts a minimum of one day, or indefinitely if you choose, and cannot be shortened once confirmed. Permanent account closure is requested through live chat, after which the closure stands for 30 days before reactivation can be requested.

If you have questions about how your personal data is reviewed, our team is reachable through live chat, email or the support form described on our support page, and bonus-related data questions can be checked against the terms on our welcome bonus page.